Help & FAQ
No, you can checkout as a guest. We recommend that customers create an account so you don’t have to enter your details every time you shop with us. You’ll also have access to many benefits such as special discount codes, voting for up and coming products, and interacting within our community.
To reset your password, click the ‘Forgot your password’ link. Enter your email address, click submit and you will receive an email to reset your password.
Log in to ‘My Account’. Select the ‘My Account’ icon in the top right corner of the website. You can then edit your account details. We recommend checking your details are correct before placing an order.
Yes. Our best selling items will be continuously restocked. However, some items may be discontinued. Please contact us if you have a question about a specific product.
No. Unfortunately due to quick processing we are unable to ammend/alter an order once it has been confirmed. Please make sure your order is correct before purchasing.
Surprising someone with a Coelihack item is a great gift idea! You can nominate to have the order delivered to the individual by changing the shipping address at checkout. You can select to have the order gift wrapped and/or with a customised card containing your personal message. Please note, all invoices are sent out with the parcel.
Please email us on firstname.lastname@example.org
Shipping prices are calculated based on package size, weight, and destination. This will be calculated at checkout before you purchase your items. Domestic parcels start at $7.75 and international parcels start at $18.95.
Perth | 1-2 working days
Rest of Australia | 3-10 working days
Zone 1 New Zealand | 4-6 working days
Zone 2 North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 Rest of the world | 10-15 working days
Visit www.sendle.com for a full list of countries serviced.
We ship our items via Sendle, a 100% carbon-neutral delivery service.
You will receive a Shipment Confirmation email once your order has been shipped. This will contain your tracking number(s). If your product has not arrived within the estimated time frame, you can track your order using the tracking number provided.
Unfortunately, we are unable to ship to P.O boxes. A physical street address is required for all Sendle deliveries as a signature is required upon delivery.
Yes! If you change your mind, or require a different size or colour of the item, we’re happy to exchange it. To be eligible for an exchange your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
Yes. We will refund faulty or incorrect items. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
You have 30 days to return or exchange an item from the date you received it.
A returns sheet is provided with each order containing instructions that must be followed in order to receive a refund.
You will be responsible for paying for your own shipping costs for returning your item to Coelihack. Shipping costs are non refundable. We recommend returning items through traceable mail, as any returned items that are not received by Coelihack, or that are lost in transit will not be issued a refund.
All orders should be returned to the address below:
P.O. Box 2022
Warwick, WA 6024
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or exchange after inspecting the item.
We reserve the right to deny a refund or exchange if items are returned used, soiled, worn or damaged in any way, and they will be returned to the sender. You will be notified via email if your returned item is not suitable for a refund or exchange.
If you were sent the wrong order or a faulty item please notify us immediately. Please quote your order number and state the fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the incorrect or faulty item. Please ensure the receipt for return postage to Coelihack is enclosed so that this cost may be reimbursed with your refund.
We reserve the right to deny a refund or exchange if items are returned used, soiled, worn or damaged in any way, or outside the 30 day return period. These items will be returned to the sender.
We recommend returning items through traceable mail, as any returned items that are not received by Coelihack, or that are lost in transit will not be issued a refund or exchange.
Please allow five business days for a refund to be processed from the date that the returned item is received by Coelihack. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you believe you have been incorrectly refunded, please contact us on email@example.com and we will be happy to assist you.
You will be responsible for paying for your own shipping costs for returning or exchanging your items to Coelihack. Shipping costs are non refundable.
If the item is faulty or incorrect, we will reimburse the shipping charges. Please ensure the receipt for return postage to Coelihack is enclosed with your item.
Your return form is enclosed in your parcel. Please contact us at firstname.lastname@example.org if you have lost it or require a new one.
We accept Visa and Mastercard credit/debit cards. You may also use your PayPal account to make your purchase.
No need to worry. If it is a bank issue, it should be resolved within 3-5 business days. However, if the charge persists for longer, please don’t hesitate to contact us on email@example.com with an image from your bank statement and your order number.
If your payment has been declined, it may be because you have insuffient funds, or have incorrectly entered your payment details. If you are certain that neither of these are the problem, please try using another payment method before contacting us on firstname.lastname@example.org
Unfortunately at this stage we are not offering gift cards. However, this is something we may introduce in the future.
All prices are displayed in Australian Dollars (AUD).
Coelihack takes measures to ensure your credit card and personal details are kept secure. We use EV Secure Socket Layer (SSL) technology. This certificate encrypts all your information to keep it private.
Yes. Coelihack offers wholesale to approved stores. Please contact us on email@example.com to discuss this further.
Yes. We would love to collaborate with you to create specialised products for your brand. For example, we can create co-branded aprons and tea-towels for use in your cafe or restaurant. We look forward to working with you! Contact our design team on firstname.lastname@example.org.